Retail Key Holder: Lead Store Experience & Service

lbrands; Galveston (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition assistance

Medical/dental/vision benefits

Job summary

Bath & Body Works is seeking a Key Holder to support achieving store sales plans and lead daily operations. You will guide the team to deliver exceptional customer experiences, provide coaching, and ensure standard operating procedures are followed.

Key responsibilities include acting as Manager on Duty, guiding open/close routines, and using product knowledge to make personalized recommendations to customers. This role emphasizes leadership, teamwork, and results in a dynamic retail setting.

Qualifications

• Customer-first retail mindset with strong guest interactions.
• Proven ability to coach and develop store teammates.
• Experience achieving sales and operational targets in a fast-paced environment.

Responsibilities

• Act as Manager on Duty when scheduled to address customer experience, vendor relations, or maintenance issues.
• Provide feedback and recommendations to managers on team performance.
• Lead in-store customer experiences through selling behaviors and product knowledge.
• Demonstrate knowledge of products, policies, and store strategies.
• Set daily goals and directions for the team.

Skills

Customer service

Leadership

Coaching

Communication

Education

High school diploma / GED / relevant work experience

Job description

Bath & Body Works is seeking a Key Holder to support achieving store sales plans and lead daily operations. You will guide the team to deliver exceptional customer experiences, provide coaching, and ensure standard operating procedures are followed.

Key responsibilities include acting as Manager on Duty, guiding open/close routines, and using product knowledge to make personalized recommendations to customers. This role emphasizes leadership, teamwork, and results in a dynamic retail setting.