Retail Key Holder - Lead & Elevate Store Experience

Bath & Body Works; Galveston (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

40% merchandise discount

Paid time off

Tuition reimbursement

Job summary

Bath & Body Works in the United States is seeking a Key Holder who will support delivering sales plans through effective store operations and leadership on the floor.

You will lead by example, coach associates, and ensure outstanding customer experiences while maintaining product knowledge and visual presentation.

This role requires flexibility for evenings, weekends and holidays, with opportunities for growth and benefits including a 40% discount and daily pay options.

Qualifications

• Thrives in a customer-first based retail environment.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Lead leadership tasks as delegated by the Store Manager, including acting as Manager on Duty when scheduled.
• Provide individual and team performance feedback to managers.
• Lead in-store customer experiences through selling behaviors and product knowledge.
• Display knowledge of product, policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive.
• Perform opening and closing routines including bank deposits, shipments, and disseminating directives.
• Create genuine connections with customers through uncovering needs and personalized recommendations.
• Assist with floorset execution, window changes, and marketing placement.
• Maintain safety and store appearance; lift up to 50 pounds.

Skills

Customer service

Coaching

De-escalation

Communication

Adaptability

Education

High school diploma or GED

Tools

POS systems

Job description

Bath & Body Works in the United States is seeking a Key Holder who will support delivering sales plans through effective store operations and leadership on the floor.

You will lead by example, coach associates, and ensure outstanding customer experiences while maintaining product knowledge and visual presentation.

This role requires flexibility for evenings, weekends and holidays, with opportunities for growth and benefits including a 40% discount and daily pay options.