Retail Key Holder | Lead Customer Experience

Bath & Body Works; Tropic Isle (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

DailyPay

Guild Tuition-Free Education

Tuition Reimbursement

Scholarships

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Support

Paid Time Off

Parental Leave

Family Building Benefits

Merchandise Discount

Job summary

Bath & Body Works in Florida seeks a dedicated Key Holder to drive sales and lead store operations. You will guide teams, model exceptional customer service, and execute daily goals with a focus on product knowledge and brand standards.

The role emphasizes coaching, de-escalation, and maintaining a safe, engaging shopping environment while ensuring policies and procedures are followed. A high school diploma or equivalent is required, with availability for peak shifts including weekends and

Qualifications

• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication and openness to feedback; adaptable to change.
• Ability to coach associates in-the-moment and de-escalate situations.
• Must be available for peak days, evenings, weekends and holidays.

Responsibilities

• Lead store tasks and operational routines as assigned by Store Manager.
• Provide performance feedback to managers and teams.
• Drive outstanding in-store customer experiences through product knowledge and selling behaviors.
• Demonstrate knowledge of products, policies, and store strategies.
• Set daily goals for the team and manage opening/closing routines.

Skills

Customer-first

Customer focus

Sales experience

Communication

Coaching

De-escalation

Availability

Education

High school diploma or equivalent

Job description

Bath & Body Works in Florida seeks a dedicated Key Holder to drive sales and lead store operations. You will guide teams, model exceptional customer service, and execute daily goals with a focus on product knowledge and brand standards.

The role emphasizes coaching, de-escalation, and maintaining a safe, engaging shopping environment while ensuring policies and procedures are followed. A high school diploma or equivalent is required, with availability for peak shifts including weekends and