Retail Key Holder: Customer Experience & Sales Leader

Boot Barn; Charleston (NC); Sur place; USD 19 286 000 - 27 552 000; Plein temps

Résumé du poste

Boot Barn is seeking a Key Holder to engage customers and support store leadership in Charleston, NC. You will help maintain a high level of service, become an expert on product categories, and contribute to achieving sales goals through effective merchandising and strong POS skills.

You will collaborate with the leadership team to develop staff, ensure promotions are communicated, and uphold company policies and procedures on a daily basis.

Qualifications

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals; monitor UPT, ADT, add-ons and customer info capture rates.
• Adhere to local, state laws and company policies; perform duties assigned by management.

Responsabilités

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with Time and Attendance policy.

Connaissances

Customer service

Leadership

Sales

Product knowledge

Visual merchandising

POS proficiency

Team development

Store operations

Description du poste

Boot Barn is seeking a Key Holder to engage customers and support store leadership in Charleston, NC. You will help maintain a high level of service, become an expert on product categories, and contribute to achieving sales goals through effective merchandising and strong POS skills.

You will collaborate with the leadership team to develop staff, ensure promotions are communicated, and uphold company policies and procedures on a daily basis.