Retail IT Field Technician — On-Call, 30-60% Travel

Cellular Sales; South Portland (ME); On-site; USD 32,000 - 45,000; Full time

Job summary

Cellular Sales in South Portland, ME is seeking an IT Field Support Technician to provide frontline hardware and software support across retail locations.

You will resolve user issues, coordinate with internal teams, manage ticketing workflows, and assist with WAN/LAN installation and cabling, while maintaining equipment standards and inventory records. This role requires travel and a flexible schedule to cover market needs. A strong customer-service mindset is essential.

Qualifications

• HS diploma required; 3+ years verifiable technology support experience.
• Two or four year degree preferred; ITIL knowledge a plus.
• Industry certifications are advantageous.

Responsibilities

• Answers, evaluates, and prioritizes service requests from ticketing system, phone, email, and in person.
• Assist with identifying problems and providing potential resolutions.
• Coordinate with end users and other departments to meet service levels.
• Track issues using the ticketing system and maintain documentation.
• Install and troubleshoot WAN/LAN, Cat6e cabling; manage inventory records.
• Escalate and schedule vendor services; travel 30-60% as required.
• Maintain up-to-date knowledge of company software and hardware.

Skills

Initiative

Oral Communication

Planning and Organizing

Problem Solving

Teamwork

Technical Expertise

Education

HS diploma

2 or 4 year degree

Industry certifications

ITIL

Job description

Cellular Sales in South Portland, ME is seeking an IT Field Support Technician to provide frontline hardware and software support across retail locations.

You will resolve user issues, coordinate with internal teams, manage ticketing workflows, and assist with WAN/LAN installation and cabling, while maintaining equipment standards and inventory records. This role requires travel and a flexible schedule to cover market needs. A strong customer-service mindset is essential.