Retail IT Field Support Tech - On-Call & Travel

Cellular Sales; Rosedale (MD); On-site; USD 32,000 - 45,000; Full time

Job summary

Cellular Sales is seeking an IT Field Support Technician to provide hardware and software support across multiple retail locations. You will resolve user issues, maintain documentation, and coordinate with various internal teams to meet service levels.

The role requires strong problem solving, communication, and organizational skills, with travel 30-60% and a full-time schedule. On-site work in retail environments is expected.

Qualifications

• HS diploma required.
• Minimum 3 years verifiable technology support.
• Two or four year degree preferred.
• Industry certifications a plus.
• Understanding of ITIL.

Responsibilities

• Answers, evaluates, and prioritizes service requests from ticketing system, phone, email or in person.
• Assist with identifying problems and providing potential resolutions.
• Coordinate with end user on behalf of other departments and follow processes to meet service levels.
• Track issues using the ticketing system and maintain documentation.
• Collaborate with PMO, Asset Management or other departments to maintain hardware/software standards.
• Escalate complex issues to staff technicians as needed.
• Communicate trends and major problems to team and leadership.
• Maintain knowledge of company software/hardware and procedures.
• Schedule preventative maintenance on company vehicles.
• Escalate and schedule vendor services when necessary.
• Install and troubleshoot WAN/LAN, Cat 6e cabling.

Skills

Problem solving

Oral communication

Planning and organizing

Teamwork

Technical knowledge

Education

HS diploma

Two-year degree

Industry certifications

ITIL knowledge

Job description

Cellular Sales is seeking an IT Field Support Technician to provide hardware and software support across multiple retail locations. You will resolve user issues, maintain documentation, and coordinate with various internal teams to meet service levels.

The role requires strong problem solving, communication, and organizational skills, with travel 30-60% and a full-time schedule. On-site work in retail environments is expected.