Retail IT Field Support Technician | On-Call & Travel

Cellular Sales; Albuquerque (NM); On-site; USD 32,000 - 45,000; Full time

Job summary

Cellular Sales is seeking an IT Field Support Technician to provide primary hardware and software support for our retail locations. You will resolve user issues reported by the National Operations Center and internal teams, delivering high-quality customer service across channels.

You will handle requests via ticketing, phone, and in-person interactions, escalate complex problems, and maintain up-to-date knowledge of company systems while coordinating with PMO and Asset Management.

Qualifications

• HS diploma required; 3+ years verifiable technology support experience.
• Two or four year degree preferred; industry certs a plus.
• Understanding of ITIL concepts and processes.
• Ability to handle stress and changing priorities; strong organizational skills.
• Valid US driver’s license with clean record in past 3 years.

Responsibilities

• Answers, evaluates, and prioritizes service requests via ticketing system, phone, email, and in-person.
• Assist with identifying problems and providing potential resolutions.
• Coordinate with end users on behalf of other departments and follow approved processes.
• Track issues using the ticketing system and maintain documentation.
• Maintain hardware/software standards with PMO and Asset Management.
• Collaborate with team to resolve complex problems; escalate when needed.
• Communicate trends and issues to team leadership; monitor for recurring problems.
• Keep knowledge up to date on company software and hardware.
• Schedule preventative maintenance on company vehicles; coordinate vendor services.
• Install and troubleshoot WAN/LAN, Cat 6e cabling.
• Manage inventory stockrooms for designated territory.
• Handle procurement card expenses and reports.

Skills

Customer service

Troubleshooting

Time management

Education

HS diploma

Two or four year degree

Industry certifications a plus

Understanding of ITIL

Tools

ITIL

Job description

Cellular Sales is seeking an IT Field Support Technician to provide primary hardware and software support for our retail locations. You will resolve user issues reported by the National Operations Center and internal teams, delivering high-quality customer service across channels.

You will handle requests via ticketing, phone, and in-person interactions, escalate complex problems, and maintain up-to-date knowledge of company systems while coordinating with PMO and Asset Management.