On-Call Retail IT Field Technician

Cellular Sales; Portsmouth (NH); On-site; USD 32,000 - 45,000; Full time

Job summary

Cellular Sales is seeking an IT Field Support Technician to provide hands-on hardware and software support across our retail locations. You will resolve user issues reported by the National Operations Center and internal teams while delivering excellent customer service.

Qualified candidates have a high school diploma, 3+ years of verifiable technology support, and a willingness to travel 30–60%. On-call work and varied shifts are required; opportunity to support a dynamic retail network.

Qualifications

• HS diploma.
• Minimum 3 years verifiable technology support.
• Two or four year degree preferred.
• Industry certifications are a plus.
• Understanding of ITIL.

Responsibilities

• Provide primary support of hardware and software in retail locations.
• Resolve user problems from National Operations Center or other support teams.
• Deliver excellent customer service to the market.
• Interact with end users via ticketing system, phone, email, and in person.
• Escalate complex issues as needed and coordinate with PMO, Asset Management, and other departments.
• Maintain inventory and procurement records; manage procurement card.
• Install and troubleshoot WAN/LAN, Cat 6e cabling.
• Schedule preventative maintenance and vendor services.

Skills

Initiative

Oral Communication

Planning & Organizing

Problem Solving

Teamwork

Technical Expertise

Education

HS diploma

Two- or four-year degree

ITIL knowledge

Job description

Cellular Sales is seeking an IT Field Support Technician to provide hands-on hardware and software support across our retail locations. You will resolve user issues reported by the National Operations Center and internal teams while delivering excellent customer service.

Qualified candidates have a high school diploma, 3+ years of verifiable technology support, and a willingness to travel 30–60%. On-call work and varied shifts are required; opportunity to support a dynamic retail network.