Retail Guest Services & Pick-Up Specialist

Floor & Decor; Fort Myers (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities

401k match

Employee stock purchase

Referral program

Health insurance

Job summary

Floor & Decor in Fort Myers, FL is hiring a Customer Service Associate to greet customers and manage the storage buy pick-up. This Full-Time and Part-Time role offers base pay from $15.15 per hour, with higher starting pay based on experience.

Responsibilities include greeting customers, verifying identity for pick-ups, processing orders in POS, assisting with product questions, and maintaining store cleanliness.

Qualifications

• 1 year of retail sales experience required or equivalent.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with all levels of staff.
• Strong computer skills and internet project coordination experience.
• Self-starter in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the car topper program.
• Follow SOP for phone answering.
• Verify identity of person picking up orders.
• Obtain required customer information for pick-ups.
• Deliver customer storage buy orders in POS.
• Follow safety SOPs for lifting practices.
• Be an expert on product knowledge and assist with questions.
• Clean and stock products per brand standards.
• Act in line with company core roles.

Skills

Retail experience

Communication skills

Interpersonal skills

Computer skills

Self-starter

Job description

Floor & Decor in Fort Myers, FL is hiring a Customer Service Associate to greet customers and manage the storage buy pick-up. This Full-Time and Part-Time role offers base pay from $15.15 per hour, with higher starting pay based on experience.

Responsibilities include greeting customers, verifying identity for pick-ups, processing orders in POS, assisting with product questions, and maintaining store cleanliness.