Retail Guest Experience Lead

Cumberland Farms, Inc.; Rocky Hill (CT); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Cumberland Farms, Inc. is seeking a Guest Service Leader to assist the Store Manager in daily operations and lead by example in delivering exceptional guest service. Greet guests, coach teammates, maintain store standards, and ensure in-stock conditions to meet company goals.

This role supports both part-time and full-time scheduling, with opportunities to advance and participate in a benefits program including 401K and tuition reimbursement.

Qualifications

• Minimum education: N/A.
• Preferred Education: High School or GED.
• Minimum Experience: 6 months as a Guest Service Associate.
• Preferred Experience: 6-12 months retail, guest service or restaurant.
• ServSafe /Food Safety certification a plus but not mandatory.

Responsibilities

• Greet all guests in a friendly manner to make them feel welcomed and appreciated and invite them to return at a later date.
• Process guest transactions in an efficient and friendly manner to minimize guest wait time.
• Maintain the overall appearance and cleanliness of both the inside and outside of the store. Ensuring that the coffee station is clean and stocked; the food service area is spotless, and the bathrooms are sparkling clean
• Monitor and replenish as needed product on the sales floor, including coolers and freezers, rotating stock and keeping product levels full so that we have what our guests’ desire and achieve the Company goal of 100% in-stock at all times.
• In Store Manager’s absence, complete Manager’s reports, product ordering and banking as needed.
• Lead by example in execution of Company values, programs and processes and policies.
• Provide training, feedback, coaching and direction to fellow team members, assuming role of store lead in Store Manager’s absence.
• In food service stores, assist with food preparation and food safety, executing Company processes and programs to provide a consistent guest shopping experience.
• Make safety a priority within the store for guests and team members.
• Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM’s absence.

Skills

Guest service

Leadership

Decision making

Teamwork

Communication

Computer skills

Education

High School / GED

Job description

Cumberland Farms, Inc. is seeking a Guest Service Leader to assist the Store Manager in daily operations and lead by example in delivering exceptional guest service. Greet guests, coach teammates, maintain store standards, and ensure in-stock conditions to meet company goals.

This role supports both part-time and full-time scheduling, with opportunities to advance and participate in a benefits program including 401K and tuition reimbursement.