Retail Genius & Repair Pro

Lex; Fairfax (VA); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

Employee stock program

Tuition reimbursement

Relocation assistance

Discounted Apple products

Job summary

Apple is seeking a Genius for its Fairfax, VA location to deliver exceptional service while repairing Apple devices. You will educate customers on repair options, demonstrate products, and contribute to a knowledge‑sharing culture within the Genius Bar team.

Candidates should have strong retail/customer service experience and be adept at diagnosing hardware and software issues, with the ability to work in a fast-paced environment and support team goals.

Qualifications

• Experience in retail or sales helps in serving customers effectively.
• Ability to troubleshoot hardware and software issues in a customer-facing setting.
• Strong communication and teamwork to educate customers and assist team members.

Responsibilities

• Diagnose, troubleshoot, repair, and resolve service concerns for Apple hardware and software.
• Educate customers on repairs and Apple offerings, and present product/service recommendations.
• Support leadership in addressing escalations and mentor other Genius Bar team members.

Skills

Retail experience

Customer service

Troubleshooting hardware/software

Communication skills

Team collaboration

Job description

Apple is seeking a Genius for its Fairfax, VA location to deliver exceptional service while repairing Apple devices. You will educate customers on repair options, demonstrate products, and contribute to a knowledge‑sharing culture within the Genius Bar team.

Candidates should have strong retail/customer service experience and be adept at diagnosing hardware and software issues, with the ability to work in a fast-paced environment and support team goals.