Genius Bar Technician: Repair Pro & Customer Advocate

Apple Inc.; Fair Oaks (VA); On-site; USD 59,000 - 82,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental coverage

Retirement benefits

Discounted products and services

Job summary

Apple Inc. is seeking a Genius for the Fairfax Corner location in Fairfax, Virginia to deliver exceptional service and empower customers with Apple products.

You will educate customers on repair options, perform repairs, and help the team maintain high repair quality and knowledge across all Apple devices. You will troubleshoot hardware and software issues, assist customers with product recommendations, and contribute to an inclusive store environment while meeting performance goals in a

Qualifications

• Retail or sales experience required.
• Ability to troubleshoot hardware and software issues.
• Strong customer service and communication skills.

Responsibilities

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Educate customers on repairs, products, and services offered.
• Repair Apple products and explain repair options to customers.
• Mentor and support Genius Bar team members and contribute to a positive store environment.
• Handle customer escalations promptly and professionally.

Skills

Retail experience

Troubleshooting

Customer service

Job description

Apple Inc. is seeking a Genius for the Fairfax Corner location in Fairfax, Virginia to deliver exceptional service and empower customers with Apple products.

You will educate customers on repair options, perform repairs, and help the team maintain high repair quality and knowledge across all Apple devices. You will troubleshoot hardware and software issues, assist customers with product recommendations, and contribute to an inclusive store environment while meeting performance goals in a