Genius Bar Repair Technician

Apple Inc.; Fair Oaks (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental

Retirement benefits

Product discounts

Educational reimbursement

Relocation support

Job summary

Apple Inc. is seeking a Technical Expert for its Fairfax, VA Apple Retail location. The role focuses on diagnosing and repairing iPhone and other Apple devices, educating customers on repair options, and delivering an exceptional, knowledgeable customer experience in a fast-paced store environment.

You will work with the team to identify recurring issues, share knowledge, and support service on the floor while upholding Apple’s values of inclusion and quality.

Qualifications

• Experience in retail or sales environment.
• Ability to troubleshoot hardware and software in a customer-facing setting.
• Strong communication and empathy when helping customers.

Responsibilities

• Diagnose and repair Apple devices.
• Educate customers on repair options and Apple products.
• Troubleshoot hardware/software issues with a focus on customer satisfaction.
• Collaborate with team to identify recurring repair problems.
• Support customer-facing activities on or off the floor.

Skills

Retail experience

Customer service

Hardware troubleshooting

Communication

Apple product knowledge

Tools

Apple hardware tools

Job description

Apple Inc. is seeking a Technical Expert for its Fairfax, VA Apple Retail location. The role focuses on diagnosing and repairing iPhone and other Apple devices, educating customers on repair options, and delivering an exceptional, knowledgeable customer experience in a fast-paced store environment.

You will work with the team to identify recurring issues, share knowledge, and support service on the floor while upholding Apple’s values of inclusion and quality.