Retail Frontline Leader — Customer Experience

The TJX Companies, Inc.; Cottonwood Heights (UT); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. in Cottonwood Heights, UT is seeking a frontline team member to promote a highly-satisfied customer experience and support store operations across registers, stock, and sales floor.

You will train and mentor associates on policies, uphold cash controls, and help ensure safety, merchandising standards, and excellent service. Flexible schedule including evenings and weekends is needed; prior retail or supervisory experience preferred.

Qualifications

• High School graduate or equivalent preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information.
• Retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Skills

Excellent interpersonal skills

Exceptional customer service

Team player

Ability to lift heavy merchandise

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. in Cottonwood Heights, UT is seeking a frontline team member to promote a highly-satisfied customer experience and support store operations across registers, stock, and sales floor.

You will train and mentor associates on policies, uphold cash controls, and help ensure safety, merchandising standards, and excellent service. Flexible schedule including evenings and weekends is needed; prior retail or supervisory experience preferred.