Retail Frontline Lead: Customer Experience & Team Coach

Winners Merchants International, L.P.; Boca Raton (FL); Vor Ort; USD 22.000 - 23.000; Vollzeit

Benefits dieser Stelle

Associate discount

401(k) match

Medical/dental/vision

HSA

Life insurance

Paid holidays/vacation/sick

Zusammenfassung

HomeGoods at TJX Companies is hiring to lead frontline operations and develop high‑performing teams. You will train Associates, promote a highly satisfied customer experience, and ensure coverage, cash controls, and adherence to policies on the sales floor.

The role requires strong customer service, teamwork, and the ability to work a flexible schedule, including evenings and weekends, in a fast‑paced retail environment.

Qualifikationen

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Aufgaben

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.

Kenntnisse

Customer service

Interpersonal skills

Teamwork

Communication

Leadership

Ausbildung

High school diploma or equivalent

Jobbeschreibung

HomeGoods at TJX Companies is hiring to lead frontline operations and develop high‑performing teams. You will train Associates, promote a highly satisfied customer experience, and ensure coverage, cash controls, and adherence to policies on the sales floor.

The role requires strong customer service, teamwork, and the ability to work a flexible schedule, including evenings and weekends, in a fast‑paced retail environment.