Customer Experience & Frontline Training Lead

The TJX Companies, Inc.; Virginia Beach (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k)

EAP

Credit union

Referral bonuses

Job summary

HomeGoods at The TJX Companies, Inc. in Virginia Beach is seeking a frontline leader to promote a highly-satisfied customer experience and drive loyalty. You will train and mentor Associates, manage register operations, and ensure policy adherence across the store environment.

Flexible schedule required; strong customer service and teamwork skills are essential. This role supports merchandising standards and safety, with opportunities to impact multiple departments and initiatives.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures.
• Ensures proper and timely handling of damages and Mark out of Stock.
• Promotes a safe environment, reporting any type of safety hazard in the store.
• Other duties as assigned.

Skills

Excellent interpersonal skills

Exceptional customer service

Able to lift heavy merchandise

Train and direct others

Run a register / handle money

Retail/supervisory experience

Education

High school diploma or equivalent

Job description

HomeGoods at The TJX Companies, Inc. in Virginia Beach is seeking a frontline leader to promote a highly-satisfied customer experience and drive loyalty. You will train and mentor Associates, manage register operations, and ensure policy adherence across the store environment.

Flexible schedule required; strong customer service and teamwork skills are essential. This role supports merchandising standards and safety, with opportunities to impact multiple departments and initiatives.