Retail Front-End Team Lead & Operations Coach

Lowe's Home Centers, LLC; Arlington (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

Lowe's Home Centers, LLC is seeking a Front-End/Store Supervisor to lead daily operations, coach staff, and ensure excellent customer service. The role emphasizes team development, safety, and efficient store performance.

You will oversee front-end and fulfillment activities, optimize staffing levels, and partner with leadership to implement process improvements that boost customer satisfaction and sales.

Qualifications

• High school diploma or GED or equivalent years of experience
• 4 Years of Experience in a retail environment (or 5 years if education requirement is not met)
• Experience providing direction or supervision to teams (with or without direct report responsibility)
• Experience supporting or participating in the process of training, mentoring and developing associates
• Experience working cross-functionally
• Experience Using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Lead and assign team members to activities to ensure staff coverage and department support
• Participate in interviews and input into selection decisions for new associates
• Provide daily feedback and coaching to team members and escalate issues as needed
• Encourage ideas to deliver outstanding customer service and support activities
• Empower others to make decisions with guidance as needed
• Recognize accomplishments and foster associate growth and development
• Maintain safety, security and shrink prevention through daily checks
• Drive front-end and fulfillment operations, ensuring efficient processes and customer service
• Monitor and improve operational performance metrics and respond to unexpected events
• Collaborate cross-functionally to train in other store areas and improve the customer experience

Skills

Team leadership

Cross-functional collaboration

Mentoring & training

Communication

Performance coaching

Education

High school diploma or GED

Tools

Microsoft Office Suite

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's Home Centers, LLC is seeking a Front-End/Store Supervisor to lead daily operations, coach staff, and ensure excellent customer service. The role emphasizes team development, safety, and efficient store performance.

You will oversee front-end and fulfillment activities, optimize staffing levels, and partner with leadership to implement process improvements that boost customer satisfaction and sales.