Front End Leader: Coaching & Operations Excellence

Lowe's; Willoughby (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Lowe's in Willoughby, OH is seeking a Store Manager-on-Duty to lead front-end and fulfillment operations, coach a diverse team, and ensure outstanding customer service. You will schedule staff, monitor safety, and keep store areas organized while driving daily performance.

The role requires a high school diploma or GED, 4 years of retail experience with supervisory duties, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED or equivalent experience required.
• At least 4 years in a retail environment; 5 years if education requirement is not met.
• Experience supervising or directing teams, with or without direct reports.
• Experience training, mentoring and developing associates.
• Proven cross-functional collaboration skills.
• Proficient with Microsoft Office Suite.

Responsibilities

• Lead and coach front-end and fulfillment teams for daily operations.
• Schedule staff to cover customer demand and store needs.
• Provide timely feedback and performance coaching to associates.
• Support interviews and input on candidate selection when applicable.
• Ensure safety, security, and shrink prevention across the store.
• Drive customer service excellence and resolve escalations.
• Collaborate with store leadership to meet KPIs and targets.

Skills

Team leadership

Staff scheduling

Customer service

Coaching & feedback

Cross-functional collaboration

Education

High school diploma or GED

Retail management exposure

Tools

Microsoft Office Suite

Job description

Lowe's in Willoughby, OH is seeking a Store Manager-on-Duty to lead front-end and fulfillment operations, coach a diverse team, and ensure outstanding customer service. You will schedule staff, monitor safety, and keep store areas organized while driving daily performance.

The role requires a high school diploma or GED, 4 years of retail experience with supervisory duties, and proficiency with Microsoft Office.