Front-End Dept Lead: Customer Experience & Ops

Lowe's; Arlington (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Lowe’s is seeking a Store Department Supervisor to lead a front-end and fulfillment team, ensuring staffing aligns with customer demand and operational needs. You will coach associates, support daily store operations, and collaborate with leadership to drive customer service excellence.

The role emphasizes safety, process adherence, and the development of associates through feedback and training. Experience in a retail environment and proficiency with MS Office are valued.

Qualifications

• High school diploma or GED or equivalent years of experience.
• 4 years of experience in a retail environment (or 5 years if education requirement not met).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.

Responsibilities

• Leads and assigns team tasks to meet customer demands and coverage.
• Participates in interviews and input into selection decisions for associates.
• Maintains daily communication with the team to understand challenges and elevate issues.
• Provides feedback and coaching; partners with ASM for disciplinary actions.
• Encourages sharing ideas to deliver outstanding customer service and support activities.
• Empowers others to decide while providing guidance as needed.

Skills

Team leadership

Interviews & selection input

Coaching

Cross-functional collaboration

Decision making

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Lowe’s is seeking a Store Department Supervisor to lead a front-end and fulfillment team, ensuring staffing aligns with customer demand and operational needs. You will coach associates, support daily store operations, and collaborate with leadership to drive customer service excellence.

The role emphasizes safety, process adherence, and the development of associates through feedback and training. Experience in a retail environment and proficiency with MS Office are valued.