Retail Front-End Team Lead — Customer Experience

The TJX Companies, Inc.; Wichita (KS); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

The TJX Companies, Inc. in Wichita, KS is seeking a front-of-store supervisor to deliver an outstanding customer experience and lead a team of Associates across the store. You will model integrity, promote loyalty programs, and maintain a clean, organized shopping environment.

You will train staff, manage registers, coordinate breaks, and respond to customer concerns while ensuring adherence to labor laws and store policies. This role offers growth within a Fortune 100 off-price retailer.

Qualifications

• Flexible schedule including nights and weekends
• Strong merchandising knowledge
• Ability to multi-task
• Excellent communication and organizational skills
• Team player with leadership potential

Responsibilities

• Promotes an excellent customer experience and loyalty programs.
• Leads front-of-store Associates to ensure prompt, courteous service.
• Trains and mentors Associates on front-end principles and customer personalization.
• Coordinates POS coverage and breaks for all Associates.
• Addresses customer concerns promptly and maintains a positive store experience.
• Ensures adherence to store policies, labor laws, and safety procedures.
• Supports management in training needs and priority setting.

Skills

Flexible schedule

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Adaptability

Team player

Train others

Job description

The TJX Companies, Inc. in Wichita, KS is seeking a front-of-store supervisor to deliver an outstanding customer experience and lead a team of Associates across the store. You will model integrity, promote loyalty programs, and maintain a clean, organized shopping environment.

You will train staff, manage registers, coordinate breaks, and respond to customer concerns while ensuring adherence to labor laws and store policies. This role offers growth within a Fortune 100 off-price retailer.