Customer Experience Lead - Front End & Training (Flexible)

The TJX Companies, Inc.; Hutchinson (KS); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contribution

Medical/Dental/Vision

Job summary

TJ Maxx in Hutchinson, KS is seeking a front-end leader to promote exceptional customer service and oversee Associates at the front of the store. You will model customer-focused behavior, train staff, and coordinate POS coverage while maintaining a clean, organized shopping environment.

The role requires flexible scheduling (nights and weekends) and strong merchandising knowledge, with a focus on loyalty programs and safety. TJX offers comprehensive benefits and growth opportunities.

Qualifications

• Strong understanding of merchandising techniques.
• 1 year retail and 6 months of leadership experience.
• Flexible schedule including nights and weekends.
• Strong communication and organizational skills.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Promotes safety awareness and maintains a safe environment.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Train others

Team player

Job description

TJ Maxx in Hutchinson, KS is seeking a front-end leader to promote exceptional customer service and oversee Associates at the front of the store. You will model customer-focused behavior, train staff, and coordinate POS coverage while maintaining a clean, organized shopping environment.

The role requires flexible scheduling (nights and weekends) and strong merchandising knowledge, with a focus on loyalty programs and safety. TJX offers comprehensive benefits and growth opportunities.