Retail Front-End Team Lead: Customer Experience

The TJX Companies, Inc.; Lehi (UT); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision

Life insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is hiring at Marshalls in Lehi to lead front-of-store operations and drive a standout customer experience. You will supervise Associates, ensure courteous service, and promote loyalty programs while keeping the store clean and organized.

You’ll role-model service, train team members, and coordinate POS coverage and breaks. A strong retail background with leadership experience and excellent communication is essential for success in this role.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Available to work flexible schedule including nights and weekends.
• Strong merchandising knowledge and multi-tasking ability.
• Excellent communication and attention to detail.
• Able to train others and lead by example.

Responsibilities

• Responsible for promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role models outstanding customer service.
• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Strong communication

Organizational skills

Merchandising techniques

Multi-tasking

Team player

Train others

Job description

The TJX Companies, Inc. is hiring at Marshalls in Lehi to lead front-of-store operations and drive a standout customer experience. You will supervise Associates, ensure courteous service, and promote loyalty programs while keeping the store clean and organized.

You’ll role-model service, train team members, and coordinate POS coverage and breaks. A strong retail background with leadership experience and excellent communication is essential for success in this role.