Retail Front End Supervisor: Lead Teams & Customer Experience

Burlington Stores; Nashua (NH); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Flexible hours

15-30% associate discount

Medical, dental, and vision coverage

Employee assistance program

Life and disability insurance

Paid time off

Paid holidays

401(k)

Job summary

Burlington Stores is seeking a Full-Time Customer Service Supervisor / Selling Floor Supervisor to lead store operations and front-end teams in Nashua, NH. You’ll partner with Store Management on merchandising, training, and HR tasks to drive sales and service quality.

The role emphasizes team leadership, operational oversight, and maintaining a welcoming, inclusive store culture while meeting company standards. Competitive pay and comprehensive benefits accompany growth opportunities.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and to stand for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Resolve issues and supervise front-end operations to ensure exceptional customer service at all times.
• Reinforce Asset Protection strategies to minimize shortages.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Coordinate community relations through company programs and partnerships.

Skills

Supervisory experience

Interpersonal skills

Team leadership

Flexible schedule

Job description

Burlington Stores is seeking a Full-Time Customer Service Supervisor / Selling Floor Supervisor to lead store operations and front-end teams in Nashua, NH. You’ll partner with Store Management on merchandising, training, and HR tasks to drive sales and service quality.

The role emphasizes team leadership, operational oversight, and maintaining a welcoming, inclusive store culture while meeting company standards. Competitive pay and comprehensive benefits accompany growth opportunities.