Front-End Supervisor: Team Leader & Customer Service Coach

Burlington; Littleton (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

15-30% associate discount

Medical, dental, and vision coverage

Employee Assistance Program

Life and disability insurance

Paid time off

Job summary

Burlington Stores is seeking a Full-Time Customer Service Supervisor to join our store leadership team. You will work closely with Store Management in Merchandising, Customer Service, Operations, and HR to drive results and develop teams.

As a frontline supervisor, you’ll mentor associates, manage daily operations, and uphold safety and service standards across the front-end area. This role offers growth, competitive pay, and a comprehensive benefits package.

Qualifications

• At least 1 year of supervisory experience in a retail or similar environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays.

Responsibilities

• Supervise all store functions and associates as Manager on Duty.
• Maximize sales through training, development, and coaching of direct reports.
• Promote safety for customers and associates by following guidelines.
• Foster a diverse culture based on teamwork and collaboration.
• Resolve issues and supervise front-end operations to ensure exceptional service.
• Support Asset Protection initiatives to minimize shortages.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Support community relations through company programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Customer service oriented

Team leadership

Job description

Burlington Stores is seeking a Full-Time Customer Service Supervisor to join our store leadership team. You will work closely with Store Management in Merchandising, Customer Service, Operations, and HR to drive results and develop teams.

As a frontline supervisor, you’ll mentor associates, manage daily operations, and uphold safety and service standards across the front-end area. This role offers growth, competitive pay, and a comprehensive benefits package.