Retail Front End Supervisor — Lead & Develop Store Teams

Burlington; Haverhill (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Flexible hours

Associate discount

Job summary

Burlington Stores, Inc. in Massachusetts is seeking a Full-Time Customer Service Supervisor/Selling Floor Supervisor to join the store leadership team. You will supervise front-end operations and partner with Store Management to drive merchandising, service, and daily workflow.

As a leader, you will coach associates, maximize sales, promote safety, and help recruit and onboard new hires. The role emphasizes teamwork, diversity, and delivering exceptional customer experiences across all shifts.

Qualifications

• At least 1 year of supervisory experience in off-price, big box, or specialty environments.
• Strong interpersonal skills with a positive, engaging attitude.

Responsibilities

• Supervise all store functions as Manager on Duty.
• Maximize sales through training, development, and coaching of direct reports.
• Promote safety for customers and associates by following company guidelines.
• Foster a diverse, collaborative culture with teamwork.
• Resolve issues and manage front-end operations to ensure exceptional customer service.
• Support Asset Protection strategies to minimize shrink.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Engage in community relations through company programs and partnerships.

Skills

Supervisory experience

Interpersonal skills

Job description

Burlington Stores, Inc. in Massachusetts is seeking a Full-Time Customer Service Supervisor/Selling Floor Supervisor to join the store leadership team. You will supervise front-end operations and partner with Store Management to drive merchandising, service, and daily workflow.

As a leader, you will coach associates, maximize sales, promote safety, and help recruit and onboard new hires. The role emphasizes teamwork, diversity, and delivering exceptional customer experiences across all shifts.