Retail Front End Supervisor - Lead, Coach & Drive Results

Burlington Stores, Inc.; Hanover (MD); On-site; USD 2,342,000 - 2,617,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

Associate discount 15-30%

Medical, Dental, Vision coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor / Selling Floor Supervisor to join our store leadership team. You’ll supervise front-end operations, coach teams, plan workloads, and promote safety and excellent service.

As a Manager on Duty, you will drive sales results, recruit and onboard new associates, and participate in weekly planning. Flexible hours and a strong associate discount accompany a comprehensive benefits package.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both our customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times.
• Reinforce our company Asset Protection strategies to eliminate shortage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drives Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitors schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Scheduling flexibility

Physical stamina

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor / Selling Floor Supervisor to join our store leadership team. You’ll supervise front-end operations, coach teams, plan workloads, and promote safety and excellent service.

As a Manager on Duty, you will drive sales results, recruit and onboard new associates, and participate in weekly planning. Flexible hours and a strong associate discount accompany a comprehensive benefits package.