Retail Front-End Supervisor: Customer Experience Leader

NBMBAA St. Louis Chapter; Madison (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Paid holidays

Job summary

Marshalls in Madison, WI is seeking a front-end supervisor to lead a team and deliver an outstanding customer experience. You will train Associates, manage POS coverage, and ensure adherence to store plans while promoting loyalty programs.

The role requires strong merchandising knowledge, multitasking ability, and excellent communication. A flexible schedule, including nights and weekends, is expected in a fast-paced retail environment.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking across duties.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player; able to train others.

Responsibilities

• Promote excellent customer experience and lead by example at front of store.
• Train and mentor Associates on front-end principles and loyalty programs.
• Assign registers, manage coverage, and coordinate breaks.
• Address customer concerns promptly and maintain store plan adherence.
• Communicate priorities with management and provide progress updates.
• Ensure safety and compliance with labor laws and company policies.

Skills

Merchandising techniques

Multitasking

Communication skills

Adaptability

Team player

Training others

Job description

Marshalls in Madison, WI is seeking a front-end supervisor to lead a team and deliver an outstanding customer experience. You will train Associates, manage POS coverage, and ensure adherence to store plans while promoting loyalty programs.

The role requires strong merchandising knowledge, multitasking ability, and excellent communication. A flexible schedule, including nights and weekends, is expected in a fast-paced retail environment.