Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Denton (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Job summary

Marshalls located in Denton, TX, is seeking a front-end supervisor to uphold exceptional customer service and drive loyalty programs. You will lead by example, train Associates, and ensure a clean, organized store while managing POS coverage and priority tasks.

The role requires strong merchandising knowledge, multitasking ability, and effective communication. Join a team that values integrity, diversity, and development opportunities in a fast-paced retail environment.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong merchandising techniques.
• Excellent communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership experience

Retail experience

Job description

Marshalls located in Denton, TX, is seeking a front-end supervisor to uphold exceptional customer service and drive loyalty programs. You will lead by example, train Associates, and ensure a clean, organized store while managing POS coverage and priority tasks.

The role requires strong merchandising knowledge, multitasking ability, and effective communication. Join a team that values integrity, diversity, and development opportunities in a fast-paced retail environment.