Retail Front-End Leader | Customer Experience & Training

The TJX Companies, Inc.; Austin (MN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits (medical/dental/vision

Paid holidays/vacation/sick

Job summary

Marshalls at The TJX Companies, Inc. seeks a frontline leader to promote an excellent customer experience and supervise a team of Associates at the front of the store.

You will ensure prompt, courteous service and actively promote loyalty programs while modeling integrity and strong work ethic. Responsibilities include training, coaching, and coordinating POS coverage, addressing customer concerns, and maintaining a clean, organized store.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills
• Able to train others

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Merchandising

Communication

Multi-tasking

Job description

Marshalls at The TJX Companies, Inc. seeks a frontline leader to promote an excellent customer experience and supervise a team of Associates at the front of the store.

You will ensure prompt, courteous service and actively promote loyalty programs while modeling integrity and strong work ethic. Responsibilities include training, coaching, and coordinating POS coverage, addressing customer concerns, and maintaining a clean, organized store.