Retail Front-End Leader | Customer Experience & Training

TJX; Dothan (AL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays

Job summary

Marshalls at TJX Companies in Alabama is seeking a store leadership professional to oversee front-of-store operations and deliver an outstanding customer experience. You will lead Associates, maintain a clean, well-organized store, and promote loyalty programs while modeling integrity and service.

Responsibilities include training and mentoring Associates, scheduling coverage, addressing customer concerns, and partnering with management to meet labor and shrink-reduction goals.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Ability to train others and lead a team in a fast-paced environment.

Responsibilities

• Promote an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Merchandising

Communication

Team player

Training

Job description

Marshalls at TJX Companies in Alabama is seeking a store leadership professional to oversee front-of-store operations and deliver an outstanding customer experience. You will lead Associates, maintain a clean, well-organized store, and promote loyalty programs while modeling integrity and service.

Responsibilities include training and mentoring Associates, scheduling coverage, addressing customer concerns, and partnering with management to meet labor and shrink-reduction goals.