Retail Front-End Leader: Elevate Customer Experience & Loyalty

The TJX Companies, Inc.; Town of Florida (NY); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) contributions

Health insurance

Dental/Vision

Job summary

The TJX Companies, Inc. is hiring at a Coral Springs, FL location to oversee front-end operations and deliver exceptional customer service. You will lead Associates, promote loyalty programs, and ensure store standards while prioritizing tasks and managing POS coverage.

Ideal candidates have 1 year of retail experience and at least 6 months in leadership, with strong communication and teamwork skills. Flexible scheduling and a focus on training are essential, with a competitive benefits package.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Able to work flexible schedule including nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Merchandising

Communication

Teamwork

Training

Attention to detail

Flexibility

Job description

The TJX Companies, Inc. is hiring at a Coral Springs, FL location to oversee front-end operations and deliver exceptional customer service. You will lead Associates, promote loyalty programs, and ensure store standards while prioritizing tasks and managing POS coverage.

Ideal candidates have 1 year of retail experience and at least 6 months in leadership, with strong communication and teamwork skills. Flexible scheduling and a focus on training are essential, with a competitive benefits package.