Retail Front-End Leader: Customer Experience Champion

Hunter Super Techs - TurnPoint; Coralville (IA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Associate discount

Competitive wage

Medical coverage and 401(k)

Job summary

Burlington Stores, Inc. is hiring a Full-Time Customer Experience Lead in Coralville, IA. The role focuses on delivering a positive shopping experience, guiding front-end operations, and supporting associates to run a smooth, organized store.

You will model Burlington’s customer-first mindset, lead daily tasks, handle transactions, and help resolve customer concerns while coordinating with store leadership to improve service and execution.

Qualifications

• 1+ years of retail experience preferred.
• Strong customer service mindset.
• Ability to lead and motivate associates.
• Excellent communication and problem-solving skills.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.

Skills

customer service

leadership

communication

problem-solving

organization

team player

attention to detail

flexibility

Job description

Burlington Stores, Inc. is hiring a Full-Time Customer Experience Lead in Coralville, IA. The role focuses on delivering a positive shopping experience, guiding front-end operations, and supporting associates to run a smooth, organized store.

You will model Burlington’s customer-first mindset, lead daily tasks, handle transactions, and help resolve customer concerns while coordinating with store leadership to improve service and execution.