Retail Front-End Leader — Customer Experience

The TJX Companies, Inc.; Lima (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Contributions

Health benefits

Job summary

The TJX Companies, Inc. in Lima, OH is seeking a store leadership role focused on delivering exceptional customer service and overseeing front-end operations. The position emphasizes mentoring associates, promoting loyalty programs, and maintaining a clean, organized store environment.

The role requires strong communication, organization, and the ability to multi-task in a fast-paced retail setting, with responsibilities including POS coverage, training, and adherence to policies.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to train others.
• Team player, working effectively with peers and supervisors.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Oversee a team of associates at front of store to ensure prompt, courteous customer service.
• Promote loyalty programs and credit initiatives.
• Assign registers, support POS coverage and schedule breaks.
• Address customer concerns promptly to maintain a positive experience.
• Ensure tasks align with store plan and priorities.

Skills

Communication skills

Multi-tasking

Organizational skills

Team player

Train others

Job description

The TJX Companies, Inc. in Lima, OH is seeking a store leadership role focused on delivering exceptional customer service and overseeing front-end operations. The position emphasizes mentoring associates, promoting loyalty programs, and maintaining a clean, organized store environment.

The role requires strong communication, organization, and the ability to multi-task in a fast-paced retail setting, with responsibilities including POS coverage, training, and adherence to policies.