Retail Front-End Lead: Customer Service & Ops

Jetro Restaurant Depot; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer {

Paid Time Off (PTO)

Six Paid Company Holidays

Tuition Reimbursement Program

Supplemental Benefits

Comprehensive Benefits Package

Eligibility-based benefits terms

Job summary

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, ensuring accurate transactions and strong customer service. You will guide staff, enforce procedures, and maintain a clean, efficient front-end environment.

The role emphasizes supervisory responsibilities, cash handling oversight, and collaboration with management to resolve issues and maintain service standards in a fast-paced retail setting.

Qualifications

• Experience in retail or customer service environments.
• Basic understanding of cash handling processes.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Preferred: Supervisory or lead role experience.
• Familiarity with front-end operations and high-volume retail environments.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Skills

Retail experience

Customer service

Team leadership

Cash handling

Communication

Job description

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, ensuring accurate transactions and strong customer service. You will guide staff, enforce procedures, and maintain a clean, efficient front-end environment.

The role emphasizes supervisory responsibilities, cash handling oversight, and collaboration with management to resolve issues and maintain service standards in a fast-paced retail setting.