Retail Front-End Lead - Customer Service & Ops

Jetro Restaurant Depot; Needham Heights (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Tuition Reimbursement

Supplemental Benefits

Employee Assistance

Job summary

Jetro Restaurant Depot in Needham Heights, MA is seeking a Front-End Supervisor to oversee daily customer service activities, ensure transaction accuracy, and guide front-end staff.

The role emphasizes maintaining a clean, organized front-end, enforcing procedures, and coordinating scheduling in a fast-paced retail environment; candidates should have prior retail or front-end experience and strong communication skills.

Qualifications

• Previous experience in retail, customer service, or front-end operations.
• Basic understanding of cash handling procedures.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Problem-solving skills and attention to detail.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing.
• Assist with monitoring cash handling procedures and resolving minor discrepancies.
• Provide support and direction to front-end staff during daily operations.
• Ensure front-end areas are organized, clean, and operating efficiently.
• Assist in maintaining customer service standards and resolving customer issues.
• Support scheduling and workflow coordination for front-end staff.
• Help enforce company procedures and policies at the front-end.
• Communicate operational issues or concerns to management.

Skills

Retail Operations

Customer Service

Cash Handling

Team Leadership

Communication

Attention to Detail

Job description

Jetro Restaurant Depot in Needham Heights, MA is seeking a Front-End Supervisor to oversee daily customer service activities, ensure transaction accuracy, and guide front-end staff.

The role emphasizes maintaining a clean, organized front-end, enforcing procedures, and coordinating scheduling in a fast-paced retail environment; candidates should have prior retail or front-end experience and strong communication skills.