Retail Front-End Lead: Cash, Service & Ops

Jetro Restaurant Depot; Everett (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer 0

Paid Time Off (PTO)

Paid Company Holidays

Tuition Reimbursement Program

Supplemental Benefits

Competitive Benefits Package

Eligibility-based benefits

Job summary

Jetro Restaurant Depot in Everett, MA is seeking a Front-End Manager to oversee all front-end operations including cash handling, customer service, and staff performance. You will ensure accurate transactions, enforce company standards, and maintain a clean, compliant front-end environment to support store operations.

The role requires leadership in a fast-paced retail setting, solid cash handling knowledge, and strong organizational skills.

Qualifications

• Previous experience in front-end, retail, or customer service operations.
• Strong understanding of cash handling procedures and transaction accuracy.
• Experience leading or managing a team in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Ability to manage multiple priorities effectively.
• Basic proficiency in Microsoft Excel or similar tools.

Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues
• Supervise and manage front-end staff to ensure adherence to company policies and performance expectations
• Ensure high levels of customer service are maintained at all times
• Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern
• Coordinate front-end processes including scheduling, workflow execution, and coverage
• Support implementation and enforcement of front-end procedures and internal controls
• Maintain a clean, organized, and compliant front-end environment

Skills

Front-end operations

Cash handling

Team leadership

Problem solving

Organizational skills

Excel

Tools

Microsoft Excel

Job description

Jetro Restaurant Depot in Everett, MA is seeking a Front-End Manager to oversee all front-end operations including cash handling, customer service, and staff performance. You will ensure accurate transactions, enforce company standards, and maintain a clean, compliant front-end environment to support store operations.

The role requires leadership in a fast-paced retail setting, solid cash handling knowledge, and strong organizational skills.