Retail Front End Lead — Customer Experience & Training

The TJX Companies, Inc.; Deptford Township (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision coverage

Paid holidays/vacation/sick leave

Scholarship program

Job summary

Marshalls in Deptford, NJ is hiring for a frontline leadership role focused on delivering an exceptional customer experience. You will oversee Associates, promote loyalty programs, and ensure smooth front-end operations.

You will train staff, manage registers, and coordinate breaks while partnering with management to meet store goals and maintain compliance with policies and labor laws. A strong team player with merchandising know-how is essential.

Qualifications

• Strong merchandising knowledge and ability to apply it on the sales floor.
• Ability to multitask and adapt to changing priorities.
• Clear communication and organizational skills for team coordination.
• Team-oriented with the capacity to train peers and new associates.
• Experience leading or mentoring in a retail environment is a plus.

Responsibilities

• Promote an excellent customer experience and loyalty programs.
• Lead front-of-store activities and ensure courteous service.
• Train and mentor Associates on front-end principles.
• Assign registers, coordinate breaks, and manage POS coverage.
• Address customer concerns promptly and maintain store standards.
• Support management on training needs and labor-law adherence.
• Participate in shrinking prevention and safety initiatives.
• Communicate priorities and provide progress updates to leadership.
• Other duties as assigned.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Team player

Training others

Job description

Marshalls in Deptford, NJ is hiring for a frontline leadership role focused on delivering an exceptional customer experience. You will oversee Associates, promote loyalty programs, and ensure smooth front-end operations.

You will train staff, manage registers, and coordinate breaks while partnering with management to meet store goals and maintain compliance with policies and labor laws. A strong team player with merchandising know-how is essential.