Retail Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Camden (SC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

Marshalls is hiring a Front End Leader to promote an excellent customer experience in our Camden, SC location. You will oversee Associates at the front of the store, ensure courteous service, and promote loyalty programs while maintaining cleanliness and organization.

You will train and coach staff, manage POS coverage, and address customer concerns promptly. The role requires strong merchandising knowledge, multitasking, and leadership experience in retail.

Qualifications

• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Executes store tasks according to plan; prioritizes as needed
• Communicates with management and Associates about priorities and progress
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls is hiring a Front End Leader to promote an excellent customer experience in our Camden, SC location. You will oversee Associates at the front of the store, ensure courteous service, and promote loyalty programs while maintaining cleanliness and organization.

You will train and coach staff, manage POS coverage, and address customer concerns promptly. The role requires strong merchandising knowledge, multitasking, and leadership experience in retail.