Retail Front-End Lead — Customer Experience & Training

The TJX Companies, Inc.; Bowling Green (KY); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Job summary

The TJX Companies, Inc. in Bowling Green, KY is seeking a Front End Lead to drive exceptional customer experiences at TJ Maxx stores. You will supervise Associates, coach on loyalty programs, and ensure smooth POS coverage while promoting credit and rewards. This role emphasizes teamwork, training, and adherence to safety and labor policies.

Ideal candidates bring retail leadership, merchandising know-how, strong communication, and the ability to adapt to busy, ever-changing floors.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong merchandising techniques
• Excellent communication and organizational skills

Responsibilities

• Promote an excellent customer experience and loyalty program participation
• Leads a front-of-store team and manages POS coverage and breaks
• Trains and coaches Associates on front-end principles and personalization
• Ensures tasks align with store plan and priorities; provides progress updates
• Maintains a clean, safe store and adheres to labor laws and policies

Skills

Customer service

Leadership

Merchandising

Training

Teamwork

Communication

Multitasking

Job description

The TJX Companies, Inc. in Bowling Green, KY is seeking a Front End Lead to drive exceptional customer experiences at TJ Maxx stores. You will supervise Associates, coach on loyalty programs, and ensure smooth POS coverage while promoting credit and rewards. This role emphasizes teamwork, training, and adherence to safety and labor policies.

Ideal candidates bring retail leadership, merchandising know-how, strong communication, and the ability to adapt to busy, ever-changing floors.