Retail Customer Experience Lead (Front End & Training)

The TJX Companies, Inc.; Cleveland (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Paid holidays

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx in Cleveland, TN for a store leadership role. You will oversee front-of-store operations, promote a positive customer experience, and coach Associates to meet loyalty and service goals.

You will train teams, assign registers, monitor POS coverage, and ensure compliance with policies while maintaining a clean, safe store environment. This role emphasizes leadership, merchandising, and customer focus.

Qualifications

• 1 year retail and 6 months of leadership experience required.
• Ability to train others and coach Associates.
• Strong merchandising techniques and attention to detail.

Responsibilities

• Promotes an excellent customer experience and leads by example.
• Trains and mentors Associates on front-end principles.
• Assigns registers, coordinates breaks, and manages POS coverage.
• Addresses customer concerns promptly and maintains store cleanliness.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes loyalty and credit programs.
• Partners with management on training needs.
• Supports shrink reduction goals and safety programs.

Skills

Leadership

Customer service

Training

Merchandising

Communication

Team player

Job description

The TJX Companies, Inc. is hiring at TJ Maxx in Cleveland, TN for a store leadership role. You will oversee front-of-store operations, promote a positive customer experience, and coach Associates to meet loyalty and service goals.

You will train teams, assign registers, monitor POS coverage, and ensure compliance with policies while maintaining a clean, safe store environment. This role emphasizes leadership, merchandising, and customer focus.