Retail Front End Lead: Customer Experience & Coaching

The TJX Companies, Inc.; Somerset (KY); On-site; USD 18,942 - 19,630; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

The TJX Companies, Inc. is seeking a front‑of‑store leader to promote an exceptional customer experience and guide a team of Associates in our Somerset, KY location.

You will model outstanding service, train staff, and coordinate POS coverage while ensuring compliance with store policies and safety standards. You will lead by example, engage with customers, and drive loyalty promotions, all while balancing merchandising needs and a variable schedule that includes nights and weekends.

Qualifications

• Strong customer service orientation required.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced retail environment.
• Willingness to train and mentor associates on front-end processes.
• Understanding of merchandising techniques and store operations.

Responsibilities

• Creates a positive customer experience and promotes loyalty programs.
• Trains and mentors Associates on front end principles.
• Assigns registers and coordinates POS coverage and breaks.
• Addresses customer concerns promptly and maintains store standards.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes safety and supports shrink reduction goals.

Skills

Strong communication

Organizational skills

Multi-tasking

Team player

Train others

Merchandising techniques

Job description

The TJX Companies, Inc. is seeking a front‑of‑store leader to promote an exceptional customer experience and guide a team of Associates in our Somerset, KY location.

You will model outstanding service, train staff, and coordinate POS coverage while ensuring compliance with store policies and safety standards. You will lead by example, engage with customers, and drive loyalty promotions, all while balancing merchandising needs and a variable schedule that includes nights and weekends.