Retail Customer Experience & Training Coordinator

The TJX Companies, Inc.; Lexington (KY); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision insurance

Paid holidays/vacation/sick

Life insurance

HSA

Job summary

The TJX Companies, Inc. in Lexington, KY is seeking a proactive Retail Associate to create a positive customer experience across front-end operations and loyalty programs. You will train teammates, coordinate POS coverage, and support management in delivering store goals.

Ideal candidates bring 1 year of retail experience with leadership exposure, strong communication, and merchandising knowledge. This role offers a competitive hourly wage and comprehensive benefits in a bustling retail

Qualifications

• Strong communication and organizational skills with attention to detail.
• Team player with ability to collaborate with peers and supervisors.
• Capable of multi-tasking in a fast-paced retail environment.
• Strong merchandising understanding and customer service focus.
• Willingness to train others and lead by example.
• Demonstrated leadership experience in retail or related role.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Communication

Organizational skills

Team player

Merchandising techniques

Multi-tasking

Training others

Flexible schedule

Leadership experience

Job description

The TJX Companies, Inc. in Lexington, KY is seeking a proactive Retail Associate to create a positive customer experience across front-end operations and loyalty programs. You will train teammates, coordinate POS coverage, and support management in delivering store goals.

Ideal candidates bring 1 year of retail experience with leadership exposure, strong communication, and merchandising knowledge. This role offers a competitive hourly wage and comprehensive benefits in a bustling retail