Customer Experience Lead - Front End & Team Training

The TJX Companies, Inc.; Town of Springfield (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

HSA

Life insurance

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Referral bonuses

Credit union

Job summary

The TJX Companies, Inc. is seeking a front-end lead to oversee Associates at the front of the store and promote an excellent customer experience. You will train peers, manage POS coverage, and ensure adherence to policies while fostering loyalty programs and a safe shopping environment.

Applicants should have retail experience, leadership exposure, strong communication, and teamwork skills. The role requires availability to work nights and weekends and contributes to a competitive benefits

Qualifications

• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Merchandising

Communication

Training others

Team player

Job description

The TJX Companies, Inc. is seeking a front-end lead to oversee Associates at the front of the store and promote an excellent customer experience. You will train peers, manage POS coverage, and ensure adherence to policies while fostering loyalty programs and a safe shopping environment.

Applicants should have retail experience, leadership exposure, strong communication, and teamwork skills. The role requires availability to work nights and weekends and contributes to a competitive benefits