Retail Front-End Lead: Customer Experience Champion

Winners Merchants International, L.P.; Toledo (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Medical/dental/vision

401(k) match

Referral bonuses

Credit union

Job summary

TJX Companies operates Marshalls, TJ Maxx, and other brands. This role leads front-of-store teams to deliver outstanding customer service, trains Associates, and promotes loyalty programs while maintaining a clean, organized store.

The position requires strong merchandising knowledge, effective communication, and ability to multi-task in a dynamic retail environment. Hours include nights and weekends with competitive pay and benefits.

Qualifications

• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Promotes an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates with management and Associates when setting priorities and providing progress updates.
• Promotes credit and loyalty programs and supports shrink reduction goals.

Skills

Leadership

Merchandising

Communication

Multi-tasking

Detail orientation

Job description

TJX Companies operates Marshalls, TJ Maxx, and other brands. This role leads front-of-store teams to deliver outstanding customer service, trains Associates, and promotes loyalty programs while maintaining a clean, organized store.

The position requires strong merchandising knowledge, effective communication, and ability to multi-task in a dynamic retail environment. Hours include nights and weekends with competitive pay and benefits.