Retail Front-End Experience Lead

Burlington Stores; Hoffman Estates (IL); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and support front-end operations at our Hoffman Estates location. You will lead, coach, and coordinate associates, ensuring fast, friendly service and accurate transactions.

In this hands-on role, you will work with store leadership to maintain organized stock and merchandising standards, schedule breaks, and handle opening/closing duties.

Qualifications

• Strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escape issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership

Communication skills

Problem solving

Organization

Teamwork

Attention to detail

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and support front-end operations at our Hoffman Estates location. You will lead, coach, and coordinate associates, ensuring fast, friendly service and accurate transactions.

In this hands-on role, you will work with store leadership to maintain organized stock and merchandising standards, schedule breaks, and handle opening/closing duties.