Retail Front-End Experience Lead

Burlington Stores, Inc.; Green Bay (WI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

401(k) plan

Paid time off

Paid holidays

Sick time

Job summary

Burlington Stores, Inc. in Green Bay, WI is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead associates on shift. You will ensure a positive shopping experience, manage checkout flow, and maintain store standards.

The role requires strong customer service, leadership abilities, and the flexibility to work nights, weekends, and holidays. Burlington offers associate discounts and opportunities for development within a growing brand.

Qualifications

• Customer service mindset and a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalates issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership & coaching

Communication

Problem solving

Organization

Teamwork

Attention to detail

Schedule flexibility

Job description

Burlington Stores, Inc. in Green Bay, WI is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead associates on shift. You will ensure a positive shopping experience, manage checkout flow, and maintain store standards.

The role requires strong customer service, leadership abilities, and the flexibility to work nights, weekends, and holidays. Burlington offers associate discounts and opportunities for development within a growing brand.