Retail Front-End & Customer Experience Specialist

Golf & Tennis Pro Shop; Estero (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Vacation time

Merchandise discount

Bonus opportunities

Membership dues reimbursements

Job summary

PGA TOUR Superstore is seeking a customer service associate to engage customers at the cashier and club desk, handle payments, and promote promotions. You will contribute to a best-in-class customer experience and support sales with a positive, flexible attitude.

Responsibilities include processing returns, exchanges, gift cards, and lesson redemptions, while maintaining a premiere front-end presence and assisting ongoing promotions. Prior retail or service experience is preferred.

Qualifications

• Strong communication, listening, and interpersonal skills.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to organize priorities and meet deadlines.

Responsibilities

• Engage with customers in cashier and club desk areas to provide world-class service.
• Handle returns, exchanges, gift cards, and promotions accurately.
• Maintain a clean, organized front-end area and help drive sales.
• Process payments securely following SOPs and promote store promotions.
• Answer product questions and direct customers to the right team members.
• Stay informed on merchandising promotions and support visual displays.

Skills

Communication

Computer

Organization

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore is seeking a customer service associate to engage customers at the cashier and club desk, handle payments, and promote promotions. You will contribute to a best-in-class customer experience and support sales with a positive, flexible attitude.

Responsibilities include processing returns, exchanges, gift cards, and lesson redemptions, while maintaining a premiere front-end presence and assisting ongoing promotions. Prior retail or service experience is preferred.