Golf Retail Front-End Pro — Customer Service & Sales

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Tampa (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore is seeking a Customer Service Associate to engage customers in the Cashier Area and Club Desk, ensuring a best-in-class experience. Responsibilities include processing returns, exchanges, gift cards, and promotions while maintaining a clean, organized front-end area.

The Associate will handle payments securely, offer product information, and stay updated on promotions. By delivering world-class service, the role helps drive sales and build lasting customer relationships.

Qualifications

• Excellent communication skills in person and written communication.
• Basic computer skills with a working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High School Diploma or equivalent.
• Retail sales, customer service or similar experience preferred.

Responsibilities

• Engage with customers in the front-end and provide world-class service.
• Process returns, exchanges, gift cards, and promotions.
• Maintain a clean, organized front-end area.
• Handle payments securely following SOP.
• Provide product information and direct customers to store areas as needed.
• Stay updated on upcoming promotions and merchandising events.
• Champion the products and services offerings to customers.
• Provide feedback to the Sales and Service Manager on opportunities.

Skills

Communication

Computer

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore is seeking a Customer Service Associate to engage customers in the Cashier Area and Club Desk, ensuring a best-in-class experience. Responsibilities include processing returns, exchanges, gift cards, and promotions while maintaining a clean, organized front-end area.

The Associate will handle payments securely, offer product information, and stay updated on promotions. By delivering world-class service, the role helps drive sales and build lasting customer relationships.