Retail Front-End Customer Experience Leader

Smith's Food & Drug Centers; South Jordan (UT); On-site; USD 42,000 - 60,000; Full time

Job summary

Smith's Food & Drug Centers is seeking a Front-end Department Manager to lead the day-to-day operations of the Front-end team. You will ensure exceptional customer service, maintain a safe and clean environment, and drive department performance aligned with our Customer 1st strategy.

Responsibilities include staff scheduling, budgeting support, inventory and pricing integrity, and implementing promotional plans in collaboration with store management.

Qualifications

• Retail or customer service experience required.
• Strong communication and interpersonal skills.
• Ability to work under pressure and prioritize.
• Knowledge of basic math for daily operations.
• Demonstrated ability to manage cash and sales records.

Responsibilities

• Direct and supervise all day-to-day functions for the Front-end department.
• Execute department best practices, goals and standards.
• Lead customer service that aligns with the Customer 1st strategy.
• Schedule front-end associates to ensure adequate coverage.
• Assist management with budgeting, P&L reviews and action on financial reports.
• Develop and implement a department business plan to achieve targets.
• Create and execute sales promotions with store management.
• Maintain inventory awareness and manage shelf pricing and promotions.
• Train staff on inventory/stocking and Computer Assisted Ordering (CAO).
• Adhere to food safety regulations and safety procedures.
• Identify and report safety risks or incidents.
• Oversee efficient operations of all Front-end functions.

Skills

Effective communication

Basic math

Handle stressful situations

Retail experience

Promote trust and respect

Communicate information

Teamwork

Customer questions about products

Product knowledge

Control department expenses

Cash management

Schedule front-end staff

Budgeting & P&L basics

Department business planning

Create sales promotions

Track promotional ads

Monitor expenses

Inventory awareness

Price changes & shelf tags

Inventory planning

Train front-end staff on stock/CAO

Food safety knowledge

Safety procedures

Maintenance awareness

Report safety risks

Detect theft/fraud

Oversee Front-end operations

Compliance with laws & guidelines

Coach front-end associates

Perform essential functions with/with-

Job description

Smith's Food & Drug Centers is seeking a Front-end Department Manager to lead the day-to-day operations of the Front-end team. You will ensure exceptional customer service, maintain a safe and clean environment, and drive department performance aligned with our Customer 1st strategy.

Responsibilities include staff scheduling, budgeting support, inventory and pricing integrity, and implementing promotional plans in collaboration with store management.