Senior Front-End Customer Experience Leader

Smith's Food & Drug Centers; Albuquerque (NM); On-site; USD 42,000 - 66,000; Full time

Job summary

Smith's Food & Drug Centers is seeking a Front-end Supervisor to lead the front-end team, ensure exceptional customer service, and maintain a clean, safe store environment. You will drive department performance and supervise daily tasks, while upholding company values and compliance with policies.

Ideal candidates bring retail or customer service experience and strong communication skills, with a focus on teamwork and efficiency in a fast-paced setting.

Qualifications

• Effective communication and customer service skills.
• Basic math skills for cash handling.
• Ability to handle stressful situations in a retail environment.
• Retail or Customer Service experience.
• Front-end experience in a store setting.

Responsibilities

• Direct and supervise all functions, duties and activities for the Front-end department.
• Execute best practices, goals and standards for the department.
• Maintain safe and clean environment to encourage customer return.
• Achieve front-end performance goals and monitor quality assurance standards.
• Provide coaching, supervision, and scheduling for front-end associates.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Retail or Customer Service experience

Front-end experience

Education

High school diploma or equivalent

Front-end Supervisor

Management experience

Retail experience

Second language: speaking, reading and/or writing

Job description

Smith's Food & Drug Centers is seeking a Front-end Supervisor to lead the front-end team, ensure exceptional customer service, and maintain a clean, safe store environment. You will drive department performance and supervise daily tasks, while upholding company values and compliance with policies.

Ideal candidates bring retail or customer service experience and strong communication skills, with a focus on teamwork and efficiency in a fast-paced setting.